Join our KARS Team!

KARS in York, PA, is now hiring!

We are searching for a Customer Care Representative.

Our automotive repair shop is actively looking to grow. We provide a vibrant work environment, cutting-edge opportunities, competitive pay, employment security, and a supportive company culture. Continue reading if you like working with vehicles and want to work for a recognized company that respects its staff.

Who are we?

KARS is a family-owned business that provides exceptional auto repair services. We continually strive to go above and beyond customer expectations by providing an organized and welcoming shop. Our mission is to provide superior automotive service, and we do this by:

INDUSTRY PRIDE: KARS has built a team of management, administrative and technical professionals who are among the most skilled in the area. We strive to maintain an environment where you will be proud to work. Please see our many 5-star reviews posted on SureCritic.

EQUALITY: At KARS, you are treated as a professional. We regard all members of our team as valuable assets and demonstrate that attitude towards each other - without exception. Your opinion is valued and genuinely respected.

COMMUNICATION: We recognize the importance of maintaining open lines of communication. You will always know where you stand - from your current project to your overall performance. You will have peace of mind at KARS.

WAGES & BENEFITS: In our 15 years in business, we have built a stellar reputation and loyal customer base that values our quality. Consequently, our employees are some of the best paid in the market.

EDUCATION: Continuing education is important to your success as well as ours. At KARS, we partner with industry-related training and certification programs like ATI and ASE to keep current on the latest techniques and technology.

JOB SECURITY: KARS has been in business since 2007 and is proud to have served York and surrounding areas for over 15 years. As a member of the ATI network of shops, we offer unparalleled job security with great opportunities for long-term growth and personal success.

OPPORTUNITY: At KARS, we want to help you develop your career. We will assist with the advancement of your personal job skills via access to the very best training available. Opportunities are limited only by your desire and effort to become one of the best repair professionals in the nation.

EQUIPMENT: At KARS, we continually invest in tooling and equipment to address the ever-changing technologies in today's vehicles. You will be provided with training to keep you current on today's trends.

FACILITY: Take one look at KARS, and you will know it is a world-class automotive repair facility committed to excellence. We repair all makes and models to the highest industry standards.

Become a Customer Care Representative in a supportive environment. We are always looking for team and guest-focused, highly motivated individuals. So, whether you're fresh out of school or an experienced repair professional, why not consider a change and join us?

Great place to work, clean and well-equipped work environment, and the owner really cares about the individual staff members that make up our team - Mike (Lead Technician)

Who are we searching for?

Our auto repair shop places high importance on the relationships it cultivates with its customers, the community it serves, and its employees. We are seeking a team player that enjoys their work in what we think to be the best environment for you to cultivate experience. We want to make the most of your skills and knowledge!

Purpose of Position

The purpose of the Customer Service Representative (CSR) is to have a responsible person able to operate and manage the daily customer service needs, business activities, either in association with, or in the absence of the Service Manager, Service Advisor or Business owner.

Areas of Responsibility

Unless otherwise specified, the CSR is responsible for assistance from the Service Manager and/or Service Advisor on all the daily customer service and business-related activities. This responsibility includes but is not limited to a dedication: to the company's mission statement, employee development, company profitability, and to 100% customer satisfaction. Also, maintain positive customer and employee relationships by operating in accordance with approved company policies and procedures as outlined here, in the employee manual, and in task-specific procedures.

Many of the CSR's responsibilities assist the Service Manager's and or Service Advisor's responsibilities. They assist each other toward a common goal where teamwork is key.

Daily Specific Duties

1. Write up service jobs.
2. Order parts for specific repairs others by phone, fax, and Internet.
3. Use Mitchell Repair, All-Data, Identifix, and service manuals to look up technical information.
4. Add part numbers and canned jobs into the software database as needed.
5. Follow ATI's 10-step Relationship Marketing System (RMS) process.
6. Maintain AAA CSI program
7. Write and sell service/repair to assist in achieving monthly performance goals.
8. Wrap up business and close shop at the end of the day. (Refer to Store Closing Tasks)

Principal Duties and Responsibilities

1. Meet and greet all customers in a gracious, professional manner.
2. Begin to develop customer satisfaction indices.
3. Track time for repair order to develop and maintain "standards".
4. Contribute data as requested to the department operating budget.
5. Strive to reduce the customer's wait time to 1 minute before helping them.
6. Schedule appointments on the customer appointment log.
7. Take complete customer information on the repair order.
8. Communicate with customers to determine the nature of the problem.
9. Complete detailed information on customer problems before passing it on to the Service Manager and/or Service Advisor.
10. Communicate the dispatching of repair orders to the Service Manager and or Service Advisor.
11. Organize daily workload.
12. Upsell. Advise customer on car care.
13. Review with the customer the Technicians Quality Card.
14. Price any suggested additional work in accordance with pricing practices.

Questions about this job description? Contact the owner. You must notify the owner if at any time you cannot perform the job, or any portion of the job as described above.

This job description is not a contract for employment and pertains to all At Will associates only.

Customer Care Representative Breakdown

Hours: Full time - 40 Hours Monday-Friday 8am to 4:30pm (1/2 Hour Lunch)

Benefits:

• Paid Time Off
• On-the-Job Training
• 401K (Simple) with matching
• Uniforms
• EEO & Military Friendly
• Monthly fuel allowance

The week between Christmas and New Years, we are closed, and all staff members receive full pay without affecting accrued PTO!

Pay Scale: $15.00/hour to start

Qualifications:

• Must be able to clearly demonstrate their ability to set and reach performance goals.
• Must have the ability to provide excellent customer service.
• Must be able to present and sell recommended service; assist in the sales process with the Service manager and or Service Advisor.
• They must conduct every aspect of their job in an ethical manner.
• Must be able to work a minimum of 40 hours a week on a regular basis
• Must also have the ability to manage and control the technical aspects of KARS retention programs as well as be productive themselves.
• Computer Literate
• A valid driver's license with a clean driving record

Ready to apply? KARS provides a unique opportunity for anybody looking to enter the automotive repair business. Employees at KARS may anticipate a secure profession, fair pay, and opportunity for growth.

Apply directly using this form or email fkonchar@gmail.com directly! You can also drop off your application at the shop during regular business hours!